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Resilio Install Cleanup

This guide provides instructions for manually removing Resilio Active Everywhere Agent and Management Console components. This process is useful for cleaning up after failed installations or if you wish to perform a complete removal without using a script.

Before you begin

  • Administrator Privileges - You must have Administrator privileges on the machine to perform these steps.
  • Backup (optional but recommended) - While these steps are designed to remove only Resilio Active Everywhere components, it's always a good practice to back up any critical data before making significant system changes.
  • Other Resilio Products - This guide covers Resilio Active Everywhere Agent and Resilio Active Everywhere Management Console. If you have other Resilio products (for example, Resilio Sync), their traces might remain.
  • Restart - A system restart may be required after completing these steps to fully remove all remnants.

Need help?

If you encounter any issues during this manual cleanup, gather details about the specific errors or files/folders that could not be removed and contact Resilio Support for further assistance.

Windows

  1. Stop and delete Resilio Active Everywhere services:

    1. Open Services Manager:
      Press Win + R, type services.msc, and press Enter.

    2. Locate Resilio Active Everywhere services:
      In the Services window, look for services starting with Resilio Connect or connectsvc. Common service names include:

      • Resilio Connect Agent
      • Resilio Connect Console
      • connectsvc (for the primary agent)
      • connectsvc2, connectsvc3, etc. (for additional agents created by the multi-agent script)

    3. Stop services:
      For each Resilio Connect service found, right-click it and select Stop. Wait for the service status to change to Stopped before proceeding to the next service.

    4. Delete services:

      1. Open Command Prompt as Administrator:
        Press Win + S, type cmd right-click Command Prompt and select Run as administrator.

      2. For each Resilio service you stopped, use the sc delete command. Replace [ServiceName] with the actual name of the service (e.g., Resilio Connect Agent, connectsvc2).

        sc delete "[ServiceName]"

        Example

        sc delete "Resilio Connect Agent"
sc delete "Resilio Connect Console"
sc delete "connectsvc"
sc delete "connectsvc2"

      3. Close the Command Prompt after deleting all services.

  2. Delete Resilio Active Everywhere installation and data folders:

    1. Show hidden files (if necessary):
      In File Explorer, select View > Show > Hidden items.

    2. Navigate to common installation paths:

      • Program Files

      In the C:\Program Files\ folder, look for and delete the following folders if they exist:

      • Resilio Connect Agent

      • Resilio Connect Server (if the Management Console was installed on the system)

      • ProgramData

      In the C:\ProgramData\ folder, look for and delete the following folders if they exist:

      • Resilio (This folder contains both Agent and server data. Delete the entire folder if you want a complete cleanup of all Resilio Active Everywhere data.)

      • Inside C:\ProgramData\Resilio\, you might find:

        • Connect Agent (main agent data)
        • Connect Agent X (e.g., Connect Agent 2, Connect Agent 3 for extra agents)
        • Connect Server (Console data and its embedded agent)

      • User Profiles (Less Common for Connect):
        While less common for Connect, if you suspect any specific user-related configurations:

        • C:\Users\[YourUsername]\AppData\Roaming\Resilio Connect (if it exists)
        • C:\Users\[YourUsername]\AppData\Local\Resilio Connect (if it exists)

  3. Remove Resilio registry keys

    Caution

    Modifying the registry incorrectly can cause system instability. Follow these steps carefully.

    1. Open Registry Editor:

      1. Press Win + R, type regedit, and press Enter.
      2. Click Yes if prompted by User Account Control.

    2. Navigate to relevant paths: In the Registry Editor, expand the following paths:

      For Agent installation:

      • HKEY_LOCAL_MACHINE\SOFTWARE\Resilio, Inc.\Resilio Connect Agent
      • If this key exists, right-click on Resilio Connect Agent and select Delete.

      For Managment Console installation:

      • HKEY_LOCAL_MACHINE\SOFTWARE\Resilio Inc.\Resilio Connect Console
      • If this key exists, right-click on Resilio Connect Console and select Delete.

      Uninstall Information (Important!):

      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
      • Under this path, look for sub-keys (folders with long alphanumeric names, e.g., {A1B2C3D4-E5F6-7890-ABCD-EFGH12345678}).
      • Click each sub-key and look at the DisplayName value in the right pane.
      • If DisplayName is Resilio Connect Agent, Resilio Connect Console, or anything similar, right-click the parent sub-key (the alphanumeric folder) and select Delete.

    3. Close the Registry Editor.

  4. Restart your computer.

After completing all the above steps, it's highly recommended to restart your computer to ensure all changes take effect and any lingering files or processes are cleared.

macOS

To completely remove Resilio Connect Agent from your macOS system:

  1. Close Resilio Connect Agent:

    1. From the application menu, select Resilio Connect Agent > Quit Resilio Connect Agent.
    2. Click Quit to confirm.

  2. Use AppCleaner to remove Resilio Connect Agent:

    1. Open AppCleaner.
    2. Drag and drop Resilio Connect Agent from the Applications folder into the AppCleaner window.
    3. Click Allow when prompted to grant necessary permissions.
    4. Review the list of files associated with Resilio Connect Agent and click Remove to delete them.

  3. Remove the storage folder:

    In Finder, delete the /Users/USER_NAME/Library/Application Support/Resilio Connect Agent folder.

Linux

Tarball archive

To uninstall Resilio Agent and Resilio Management Console installed from tarball archive, perform the following steps:

  1. Stop the Resilio Active Everywhere services:

    • Management Console

      sudo /opt/resilio-connect-server/srvctrl stop

    • Agent

      1. Determine the PID of the Resilio Connect Agent and Resilio Connect Console processes:

        pidof rslagent

      2. Stop the processes using the kill command:

        sudo kill <PID>

  2. Remove Resilio Management Console and Resilio Agent folders:

    • Management Console

      sudo rm -rf /opt/resilio-connect-server

    • Agent

      sudo rm -rf /apps/resilio-agent

DEB

To uninstall Resilio Agent and Resilio Management Console installed from DEB packages, perform the following steps:

  1. Stop Resilio services:

    • Agent

      sudo systemctl stop resilio-agent

    • Management Console

      sudo systemctl stop resilio-connect-management-console

  2. Uninstall package:

    • Agent

      sudo dpkg -P resilio-agent

    • Management Console

      sudo dpkg -P resilio-connect-management-console

  3. Remove residual files:

    • Management Console
      sudo rm -rf /var/opt/resilio-connect-management-console /opt/resilio-connect-management-console

RPM

To uninstall Resilio Agent and Resilio Management Console installed from RPM packages, perform the following steps:

  1. Stop Resilio services:

    • Agent

      sudo systemctl stop resilio-agent

    • Management Console

      sudo systemctl stop resilio-connect-management-console

  2. Uninstall package:

    • Agent

      sudo yum remove resilio-agent

    • Management Console

      sudo yum remove resilio-connect-management-console

  3. Remove residual files:

    • Management Console
      sudo rm -rf /var/opt/resilio-connect-management-console /opt/resilio-connect-management-console