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Resilio Install Cleanup

This guide provides instructions for manually removing Resilio Agent and Console components from your Windows system. This process is useful for cleaning up after failed installations or if you wish to perform a complete removal without using a script.

Important Notes Before You Begin:

  • Administrator Privileges: You must have Administrator privileges on the machine to perform these steps.
  • Backup (Optional but Recommended): While these steps are designed to remove only Resilio Connect components, it's always a good practice to back up any critical data before making significant system changes.
  • Other Resilio Products: This guide specifically targets "Resilio Connect Agent" and "Resilio Connect Console." If you have other Resilio products (like Resilio Sync), their traces might remain.
  • Restart: A system restart may be required after completing these steps to fully remove all remnants.

Step 1: Stop and Delete Resilio Connect Services

The first step is to stop and remove any running Resilio Connect services.

  1. Open Services Manager:

    • Press Win + R, type services.msc, and press Enter.

  2. Locate Resilio Connect Services:

    • In the Services window, look for services starting with Resilio Connect or connectsvc. Common service names include:
    • Resilio Connect Agent
    • Resilio Connect Console
    • connectsvc (for the primary agent)
    • connectsvc2, connectsvc3, etc. (for additional agents created by the multi-agent script)

  3. Stop Services:

    • For each Resilio Connect service found:
    • Right-click on the service name.
    • Select Stop.
    • Wait for the service status to change to "Stopped."

  4. Delete Services (Using Command Prompt):

    • Open Command Prompt as Administrator:
      • Press Win + S, type cmdRight-click "Command Prompt" and select "Run as administrator."

    • For each Resilio Connect service you stopped, use the sc delete command. Replace [ServiceName] with the actual name of the service (e.g., Resilio Connect Agent, connectsvc2).

        sc delete "[ServiceName]"

      Example

      sc delete "Resilio Connect Agent"
sc delete "Resilio Connect Console"
sc delete "connectsvc"
sc delete "connectsvc2"

    • Close the Command Prompt after deleting all services.

Step 2: Delete Resilio Connect Installation and Data Folders

Next, remove the main installation and data folders where Resilio Connect stores its files and configurations.

  1. Show Hidden Files (if necessary):

    • Resilio Connect data often resides in hidden folders. To ensure you can see them:
    • Open File Explorer.
    • Click on the View tab in the ribbon.
    • Check the Hidden items box.

  2. Navigate to Common Installation Paths:

    • Program Files:
    • Open File Explorer and go to: C:\Program Files\
    • Look for and delete the following folders if they exist:
      • Resilio Connect Agent
      • Resilio Connect Server (if the Console was installed here)
    • ProgramData:
    • Open File Explorer and go to: C:\ProgramData\
    • Look for and delete the following folders if they exist:
      • Resilio (This folder contains both Agent and Server data. Delete the entire folder if you want a complete cleanup of all Resilio Connect data.)
      • Inside C:\ProgramData\Resilio\, you might find:
      • Connect Agent (main agent data)
      • Connect Agent X (e.g., Connect Agent 2, Connect Agent 3 for extra agents)
      • Connect Server (Console data and its embedded agent)
    • User Profiles (Less Common for Connect): While less common for Connect, if you suspect any specific user-related configs:
    • C:\Users\[YourUsername]\AppData\Roaming\Resilio Connect (if it exists)
    • C:\Users\[YourUsername]\AppData\Local\Resilio Connect (if it exists)

  3. Delete Folders:

    • Right-click on each identified Resilio Connect folder and select Delete. Confirm any prompts.

Step 3: Remove Resilio Connect Registry Keys

Finally, clean up the Windows Registry. Caution: Modifying the registry incorrectly can cause system instability. Follow these steps carefully.

  1. Open Registry Editor:

    • Press Win + R, type regedit, and press Enter.
    • Click Yes if prompted by User Account Control.

  2. Navigate to Relevant Paths:

    • In the Registry Editor, you'll see a tree structure on the left. Expand the following paths:
    • For Agent Installation:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Resilio, Inc.\Resilio Connect Agent
    • If this key exists, right-click on Resilio Connect Agent and select Delete.
    • For Console Installation:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Resilio Inc.\Resilio Connect Console
    • If this key exists, right-click on Resilio Connect Console and select Delete.
    • Uninstall Information (Important!):
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
    • Under this path, look for sub-keys (folders with long alphanumeric names, e.g., {A1B2C3D4-E5F6-7890-ABCD-EFGH12345678}).
    • Click on each sub-key and look at the DisplayName value in the right pane.
    • If DisplayName is Resilio Connect Agent, Resilio Connect Console, or anything similar, right-click on the parent sub-key (the alphanumeric folder) and select Delete.

  3. Close Registry Editor:

    • Once you've deleted the relevant keys, close the Registry Editor.

Step 4: Restart Your Computer

After completing all the above steps, it's highly recommended to restart your computer to ensure all changes take effect and any lingering files or processes are cleared.

If you encounter any issues during this manual cleanup, please gather details about the specific errors or files/folders that could not be removed and contact Resilio Support for further assistance.