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System health and quality monitoring services

Resilio collects performance information as well as metrics data from Management Console installations to monitor for performance issues and the overall program health.

Warning

No private data is collected without the knowledge of the Resilio Console Admin.

See below for the complete list of metrics that are collected.

General Management Console health status

The Resilio team periodically monitors to confirm if a Management Console with a subscription license is up and running and if licensed Agents are connected and jobs are configured. Resilio is unable to see the names, details, or configuration details of the setup, only the number of Agents to verify it matches the licensed Agents.
Resilio monitors the health status for changes in usage to ensure customers are obtaining the value of the product and assist customers whose usage decreases or stops.
This tracking can be disabled by the Console Administrator by following these instructions: Edit the Management Console's configuration file and add a line at the end of the config on the top level and restart the Management Console(works for v2.12.6 and newer).

,
"extStats": "false"

Debug logs and crash dumps

When an Administrator contacts Resilio's Customer Support and submits debug logs, audit.log, and crash dumps from the Agents and/or the Management Console, these logs are uploaded to Resilio's servers for the Customer Support team to analyze and investigate. The files are stored for another 30 days after the submitted ticket is closed, and then automatically permanently deleted.
The log files shared can contain IP addresses of the MC, Agents, Tracker and Proxy Servers, Job Paths and Filenames. Audit.log contains also the usernames of the users that make any changes on the MC. Crash dumps contain system information.
These files are never sent to the Resilio team without an explicit action by the Resilio Management Console Administrator.

License updates and usage statistics

Each Management Console automatically reaches out to Resilio's license server: https://connect-license.resilio.com/check_connect.php every 24 hours, upon startup, or when an Administrator checks for license updates. If a new license is discovered, it's automatically downloaded and applied. Also, tickets counter in the license, total and available are being checked.

The following statistics data is collected

MC version and whether options to collect the statistics are enabled or not.
Number of successful logins to the MC since the previous license ping.
Whether or not there's at least one API token configured on MC (do not count the number of tokens), number of API calls for the last 24 hours.
Number of proxy servers configured on the MC.
License packages and a number of Agents using each of them.
Total number of Agents connected to the MC, number of licensed Agents.
Total number of configured jobs for the moment, and number of launched job runs for the last 24 hours.
Number of Agent-Cloud storage path configuration.
Total number of bytes and files transferred for for all time of usage.
Max speed of transfer for the last 24 hours.

The License updates can be disabled by the Console Administrator by following these instructions: Edit the Management Console's configuration file and add a line at the end of the config on the top level and restart the Management Console (works for v3.0 or higher).

,
"statsUsage: "false"