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Failed login and Resetting Password in Resilio Management Console

Blocked user accounts

Each User Account in the Management Console is protected with username/password credentials. These are set when the SuperAdmin creates a new user. If an invalid login is attempted 10 times in a row, the user is blocked from the Management Console.

If you'd like to reset the 2-factor authentication code, please take a look here.

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SuperAdmins can reset the user's password through the Management Console. The SuperAdmin must log in to the Management Console and go to Settings -> User. Find the necessary user, select the user, click on edit, and enter a new password for the user.

If the user is blocked, the SuperAdmin must reset the password by clicking on the 'Blocked' status of the user and get the token generated.

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Copy the generated link and paste it into the URL bar. Enter and confirm the new password. This user gets automatically logged in.

Reset credentials manually

If the SuperAdmin cannot reset credentials for a reason (e.g., cannot log in to Management Console as or is away), follow the steps below

  1. Open Services console (Win + R, “services.msc”) and stop the “Resilio Connect Management Console” service.

  2. Open elevated Command Prompt (run it as Admin) and navigate to "C:\Program Files\Resilio Connect Server".

    Note

    Make sure to include the quotation marks.

  3. Run command: srvctrl.cmd resetpassword <username\> --appdata <path>
    <username> - if you don't remember it or don't have any users, enter ANY name and you'll be prompted to create such a user
    <path> is MC's storage folder "C:\ProgramData\Resilio\Connect Server".
    Example: srvctrl.cmd resetpassword admin --appdata "C:\ProgramData\Resilio\Connect Server"

  4. Start the “Resilio Connect Management Console” service and go by the link suggested in the command output.

  5. Enter the new password and log in.

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  1. Stop Management Console with ./srvctrl stop command.

  2. Reset password with ./srvctrl resetpassword <username> --appdata <path to srvctrl>/var
    <username> - if you don't remember your username or don't have any users, enter any name and you'll be prompted to create such a user
    <path to srvctrl> is the directory where srvctrl is installed.
    Example: ./srvctrl resetpassword admin --appdata /pt/resilio-connect-server/var

  3. Start Management Console with ./srvctrl startand open the link from command output.

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When done, Enter the new password and log in.

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